Reputation Management
More 5-star reviews. Every bad one handled.
After every job, your customer gets a friendly check-in and then a one-tap review request. We watch Google every day, alert you the moment a bad review lands, and hand you a calm reply to post. It all runs on its own.
Watch · 0:42
How reputation management works.
Check-ins, one-tap review requests, daily Google checks and same-day help with bad reviews, explained in 40 seconds.
See the plans →How it works
Connect your booking or invoicing app once (or send us a customer list). From then on, every finished job starts the same steps, and you don't lift a finger.
At a glance
- Automatic review requests after every job
- Your own review page and QR code
- Daily Google review checks
- Bad-review alerts with a ready reply
- Monthly report
- No contract
The steps
From finished job to new review.
1. Check in
A couple of hours after the job, the customer gets a short "How did we do?" email from your business. Replies go straight to you.
2. Ask
The next day they get a one-tap review request with buttons for Google, Facebook and one more site you choose.
3. Remind
If they haven't clicked after three days, one gentle reminder. Never more, and nobody is asked twice in 90 days.
4. Watch
We check your Google reviews every day. Good ones get a thank-you reply ready. Bad ones open a ticket.
When a bad review lands
Handled the same day.
Nobody can delete honest reviews, and anyone who promises that is a red flag. What works is a fast, calm reply and fixing the problem. That's what this does.
Instant alert
You get an email right away with the review, what it's about (price, quality, staff, timing) and how serious it is.
A reply, ready to post
Every alert includes a calm, on-brand public reply you can copy and post in seconds. On Done-for-You, we post it for you.
Private follow-up
If the reviewer is one of your customers, they get a private note asking how you can make it right. No bribes, no pressure to change the review.
Fake review check
Reviews that look like they're from someone who was never a customer get flagged so they can be reported to Google.
Escalation
If a bad review is still unanswered after 24 hours, we follow up so it doesn't sit there.
Private feedback
Your review page also lets unhappy customers tell you privately, while every customer still sees the public review buttons.
Pricing
Simple monthly pricing. No contract.
Try either plan free for 30 days (card required). Per location, month to month. Founding prices are locked for 12 months for our first 100 customers. Pay yearly and get 12 months for the price of 10.
Compare the plans
Self-Service or Done-for-You?
Watch the 35-second comparison, or scan the table. Both plans are free for 30 days.
| What you get | Self-Service | Done-for-You |
|---|---|---|
| Price per month | $29 founding, then $39 | $119 founding, then $149 |
| Free trial | 30 days | 30 days |
| Setup | You, in your portal (or $199 and we do it) | Included |
| Review requests a month | Up to 50 | Up to 100 |
| Review page and QR code | ✓ | ✓ |
| Daily Google review checks | ✓ | ✓ |
| Bad-review alerts with a ready reply | ✓ | ✓ |
| Who posts the replies | You | We do, up to 30 a month ($3 each after) |
| Private follow-up with unhappy customers | – | ✓ |
| Fake reviews reported to Google | – | Up to 5 a month |
| Google Business Profile updates | – | Monthly |
| 15-minute quarterly call | – | Yearly plans |
| Monthly report | ✓ | ✓ |
Self-Service
$29/month founding price, then $39
- You set it up in your client portal
- Up to 50 review requests a month
- Your review page and QR code
- Daily Google review checks
- Bad-review alerts with a ready-to-post reply (you post it)
- Monthly report
- Want us to set it up? $199 one-time
Done-for-You
$119/month founding price, then $149
- Setup included
- Up to 100 review requests a month
- We post your replies, up to 30 a month ($3 each after that)
- Private follow-up with unhappy customers
- Fake reviews reported to Google, up to 5 a month
- Google Business Profile updated monthly
- 15-minute quarterly review call on yearly plans
Multi-location & high volume
Custom
- Everything in Done-for-You for every location
- Higher caps for busy businesses
- One report for all locations
- Location-by-location review pages
- Volume pricing
Many review platforms run about $299 a month on a yearly contract. Ours is month to month. Cancel anytime.
Bundle and save
Add another service and save 20%.
Reviews work best alongside the rest of your local marketing. Bundle Reputation Management with any of these and both services are 20% off.
Reviews + Listings
Your Google Business Profile and listings kept accurate everywhere, plus a steady flow of new reviews. The fastest way up the Google map.
Get the bundle →Reviews + AI Receptionist
Every call answered day and night, and every happy caller asked for a review afterward.
Get the bundle →Reviews + Social
Your best new reviews turned into social posts, with your pages planned, posted and measured for you.
Get the bundle →| Compare the bundles | Reviews + Listings | Reviews + AI Receptionist | Reviews + Social |
|---|---|---|---|
| Best for | Getting higher on the Google map | Businesses that miss calls | Building trust on social |
| What you add | Google profile and listings kept accurate everywhere | Every call answered, day and night | Your pages planned, posted and measured |
| How the two work together | Fresh reviews plus accurate listings lift your local ranking | Happy callers get a review request after the call | Your best new reviews become social posts |
| Savings | 20% off both services | 20% off both services | 20% off both services |
| Free trial | 30 days on reviews | 30 days on reviews | 30 days on reviews |
Want all three? Ask about the full local growth bundle.
FAQ
Reputation management questions.
Is there a free trial?
Yes. Both plans are free for 30 days. A card is required to start, and you can cancel before the trial ends without being charged.
Can you remove bad reviews?
No one can remove honest reviews. Google removes a review only when it breaks its rules, such as a fake review or someone who was never a customer. We flag those and report them. For real complaints, a fast, calm reply works best.
Is it OK to ask customers for reviews?
Yes. Ask every customer, don't offer anything in return and don't screen out unhappy ones. Our requests go to every customer with the same review buttons, which follows Google's and the FTC's rules.
Do I have to do anything?
On Done-for-You, no. We set it up and post your replies. On Self-Service, you connect your app or upload customers in your portal and post the replies we write for you, or pay $199 once and we set it up.
What if I get a lot of reviews?
Each plan has monthly limits that fit its price. If you go over, extra replies are $3 each, or we move you to a custom plan built for high volume.
Which apps does it work with?
Most booking, invoicing and point-of-sale apps, including Housecall Pro, Jobber, Square and Shopify, connect through Zapier or a simple webhook.
Who do the emails come from?
Your business name. When customers reply, the reply goes to you.
Is there a contract?
No. It's month to month, and you can cancel anytime.
Works well with
Related services.
Local Visibility & Reviews
Google Business Profile, listings everywhere and local map rankings.
AI Search & SEO
Rank on Google and get recommended by ChatGPT, Gemini and AI answers.
Social Media
Facebook, Instagram, TikTok, LinkedIn and YouTube, planned, posted and measured.
Find out where you're losing customers.
Free growth audit: your search, AI and local visibility, ad spend and mail, with a plain-English plan. No obligation.